Your Well-Being Is Our Priority

Responsible Gaming – sano101's Commitment

Gaming is for fun and entertainment, not a source of income. We make sure your gaming always stays safe and healthy.

The Pillars of Responsible Gaming

Sano101 is committed to keeping your gaming experience safe and healthy. Learn about our key initiatives here.

Limit-Setting Tools

Set daily, weekly, and monthly deposit or loss limits to stay in control.

Session & Cooling-Off

Set a limit on how long you play in a single session, or take a break for a few days using the cooling-off feature.

Self-Exclusion Options

If you are struggling with gaming, you can permanently close your account at any time.

24/7 Support

Get help or advice on responsible gaming anytime via live chat, email, or phone.

Educational Resources

Understand the risks of gaming and build healthy habits with our guides and advice.

Security & Integrity

All games are fully fair and certified. We are always active in preventing fraud.

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Your Control Tools

Sano101 provides a range of tools to help you stay in control and maintain healthy gaming habits.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Limits can be lowered at any time but cannot be increased immediately once set.

Loss Limit

Set a maximum loss amount for a given period. Once the limit is reached, gaming will stop automatically.

Session Duration

Set a time limit for each gaming session. Once the time is up, your account will be locked automatically.

Cooling-Off Period

Temporarily close your account for days or weeks at a time. During this period, no gaming or transactions will be possible.

Self-Exclusion

If you are experiencing gaming problems, you can close your account long-term — from 6 months up to permanently. This is fully binding and cannot be reversed.

Gaming History

View a full record of your gaming activity, wins, losses, and transactions at any time.

Responsible Gaming Steps

Follow these steps for a healthy gaming journey

  • 1. Set Your Limits from the Start

    Once your account is set up, the first thing to do is establish limits that work for you. Think carefully and choose limits that fit your budget.

  • 2. Stick to Your Time Limits

    Play only during time set aside for entertainment. Never cut into work, family, or sleep time to game.

  • 3. Stay Within Your Budget

    Never spend more than your set budget under any circumstances. Do not borrow money or take out a loan to play.

  • 4. Learn to Accept Losses

    Gaming involves both wins and losses. Accept a loss when it happens and resist the urge to chase it.

  • 5. Take Regular Breaks

    Avoid long sessions in one sitting. Take a 10–15 minute break every hour and step away from gaming.

  • 6. Don't Hesitate to Seek Help

    If you feel you are losing control over your gaming, contact us immediately or reach out to a qualified counselor.

Frequently Asked Questions

You may have many questions about responsible gaming. We have answered some of the most common ones here.

Gaming addiction is an excessive preoccupation with gaming that negatively affects your daily life, family, work, and health. Signs include: constantly thinking about gaming, being unable to stop on time, chasing losses by playing more, withdrawing from friends and family, or playing beyond your planned limits.

Activating self-exclusion will fully lock your account and prevent you from playing any games. No new deposits can be made during this period. Any remaining balance can still be withdrawn, but new deposits and gaming will not be possible. Once the set period ends, the account may be reopened; however, long-term self-exclusion may require a special request to reverse.

Under our responsible gaming policy, limits can be decreased immediately but can only be increased after a set waiting period. For example, if you request an increase to your daily limit, it will typically take effect after 24 hours. This gives you time to reconsider.

sano101 offers 24/7 support via live chat, email, and our support line. In addition, various voluntary organizations and government advisory services in Bangladesh provide free counseling for gambling-related issues. We also encourage you to speak openly with your family and friends.

Yes, absolutely. In the "Gaming History" section of your account dashboard, you can view all your games, wins and losses, timestamps, and transaction details. This is an important part of transparency and responsible gaming. You can also download your reports.

Help & Resources

If you have a gaming problem, help is available here

24/7 Support Hotline

Speak directly with our trained advisors at any time.

Live Chat Support

Get instant help from our live chat, available every day from morning to night.

Educational Guide

Read our detailed guide and advice on responsible gaming.

External Organizations

Find information and links to international gaming support organizations.

Important Notice: Gaming is never a way to earn money — it is for entertainment only. If you or someone you care about is struggling with gaming, seek help immediately. Take action before any long-term harm sets in.

Become a Responsible Gamer Today

Register with sano101, set your limits, and game responsibly. Your well-being is our priority.

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